Delivery Terms

At Apna Desi Store, we are committed to providing a reliable and seamless grocery delivery experience across Europe. These Delivery Terms outline our shipping process, delivery timelines, and responsibilities to ensure transparency and customer satisfaction.
 

Building blocks system

 1. Shipping & Delivery Coverage

• We deliver to major cities and regions in and around Munich.

• Availability may vary depending on your location. Enter your delivery address at checkout to confirm service in your area.

Delivery Options & Timeframes

We offer the following delivery options:

• Standard Delivery (1-3 business days) – Available across Europe.

• Express Delivery (Same-day or next-day) – Available in select cities.

• Scheduled Delivery – Choose a convenient delivery time slot at checkout.

Note: Delivery times are estimates and may be affected by external factors such as weather, holidays, or courier delays.

Shipping Carriers

Apna Desi Store partners with leading logistics providers  to ensure safe and timely deliveries. The choice of carrier depends on destination, package size, and weight.

Delivery Charges

• Delivery fees are calculated based on order value, location, and shipping method.

• Free delivery may be available for orders exceeding a specified amount.

• Additional charges may apply for express or priority deliveries.

Order Tracking

• Once your order is dispatched, you will receive a tracking link via email or SMS.

• You can monitor your shipment in real-time until it reaches your doorstep.

Delivery Responsibilities

•.Apna Desi Store covers shipping costs, insurance, and export documentation, while the customer is responsible for any import duties, taxes, and unloading upon arrival.

• Delivered Duty Paid (DDP): For select shipments, Apna Desi Store may handle all costs, including customs clearance and import duties. This option is available upon request.

Receiving Your Order

• Please ensure someone is available at the delivery address to receive the order.

• If no one is available, the courier may attempt re-delivery or leave the package at a designated location. Additional charges may apply for re-delivery.

Damaged, Lost, or Missing Items

• If your package arrives damaged, incomplete, or is lost in transit, please report it to our customer service within 7 days of delivery.

• We will investigate with the carrier and provide a resolution, which may include a replacement or refund.